Zero Fail builds a case for the reader to help understand the current state of the Secret Service through a handful of stories from agents and other former staff who worked in close proximity to Presidents - starting with JFK. Some of her longer and more detailed chapters are simply more detailed because of her own deep reporting and intimate knowledge on specific subjects. Though she lacks detail on other more important matters and gets only a few small facts slightly off but for the average reader these facts are not important.
This powerful book shows an organization that continues to succeed increasingly with luck rather than tried, true and continually improved upon protocols and a front-line workforce driven to succeed in light of managers who’ve sold out and opt to make decisions based on their own career goals instead of the agency and mission long-term needs. The issue of insufficient fiscal funding is continually addressed throughout the book. In the end, the two big theme
s your left with are the agency needs more money and to accede the fact the promotion system to the upper echelons is too insular in its approach being based almost predominantly on family lineage and friendship instead of the most qualified individual for the moment leading to a Lord of the Flies environment when favorites are not at the helm.
At the end of the book the author offers key insights into how this protection organization tasked with being sentinels of democracy appears to have been guided by several named senior managers who appear to have let their own views or those of their friends guide them to put the core of the mission second to politics. It is the best read for anyone seeking to better understand an agency whose men and women often work in the shadows of the spotlight.
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